Do I need to create a 7879 account to make a purchase?

No, you’re welcome to make all purchases as a guest. However, do bear in mind that to track the value of your jewellery in your personalised portfolio, you do need an account. Don’t worry if you’ve already made a purchase as a guest, though. You can register an account at any time and start tracking the 7879 pieces you already own.

What methods of payment are accepted by 7879?

You can purchase 7879 jewellery using a credit card, Apple Pay, Google Pay, PayPal, or Klarna

How do I determine my ring size?

Wearing a ring that’s the wrong size can risk it falling off or being uncomfortably tight. To show you which size ring you should purchase for a perfect fit, we created a helpful sizing chart which is available on the product details page.

Klarna offers you flexibility in your payment options. By allowing you to spread the cost of your purchases out over months, you can buy higher value items without feeling the impact all at once. Since you don’t need to pay the full price upfront, you’re also able to return unwanted items before paying for them. It’s a kind of ‘try before you buy’ model.

What is the difference between 7879 jewellery and other jewellery?

Many jewellery companies make their products from 14 or 18 karat gold while charging premium prices. We think there is a better and fairer approach. Every piece of our jewellery is made from pure 24 karat gold or pure platinum. This purity promise allows us to tie our prices to the current market platinum or gold value. Not only are you buying a higher quality product, but you’re also paying a fairer and more transparent price.

How do I care for my 7879 item?

Our jewellery needs very little maintenance, but if you want to make sure it keeps its shine, there are a few steps you can take to care of it. To find out more, check out our guide to caring for your 7879 jewellery. Since our products are all made from 24 karat gold or platinum, they are likely to scratch or dent more easily than cheaper jewellery. Don’t worry though, these will only add to your piece’s unique charm, and won’t affect the value.

How does 7879 determine the Precious Metal Value?

Unlike our competitors, the live prices on our website reflect real-time data fed directly from international metal markets. This means the price you see is based on the actual live value of gold or platinum. We update our prices every 5 seconds and in real-time when you add an item to your cart. This means you’re paying the most accurate and fair price for your jewellery at the time you make your purchase.

Where can I locate the real-time value of my 7879 items after purchase?

Provided you have registered for a 7879 account, you can track the real-time value of all your assets in your personal portfolio. If you have purchased your jewellery as a guest, there’s still time to register an account and set up your portfolio.

How can I track the status of an order?

Once you’ve made an order, you can find all the information you need to know about your purchase by logging into your 7879 account. You can find a specific order by following: My account > Orders > Order number

How much does shipping and insurance cost?

All orders are shipped and are fully insured. The cost of shipping depends on the destination and is clearly stated at checkout.

Klarna is a payment solution that allows you to make purchases now and pay for them later. If you’re eligible to use Klarna, you can purchase 7879 jewellery without paying the full price upfront. You can then spread the cost out across multiple instalments.

Our name reflects our core promise. On the periodic table, 78 is the atomic number of platinum, while 79 is the atomic number of gold. This is all that’s in our name because this is all that’s in our jewellery. These numbers represent the unalloyed purity of our products.

Where does 7879 source its precious metal?

We buy our gold and platinum exclusively from ethical suppliers who are committed to making the precious metal trade more sustainable. We also use recycled gold which has about 1% of the environmental impact of newly mined gold Among other reputable partners, we work with Anglo American whose Sustainable Mining Plan is aiming to make the precious metal supply chain better for the environment, and more equitable for host communities.

Is pure 24K and 999 Platinum too soft to make jewellery from?

Many believe 24K Gold and 999 Platinum to be too soft for wearable jewellery. This is in fact not true. Whist pure metals are more malleable and often more expensive to manufacture, pure Gold and Platinum is in fact indestructible. To truly appreciate this jewellery and to witness its strength it must be seen in person. Nevertheless, 7879 offers a lifetime warranty period for any items that experience damage. Items can also be sold back for cash in any quality and at any time based on the current metal value minus a 10% fee.

Where does platinum and gold come from?

Platinum and gold arrived on Earth in a colossal meteor shower 4 billion years ago. In its purest form, these metals are hypoallergenic and antimicrobial.

Can I return or exchange my 7879 items?

Yes, there are a couple of ways for you to return or exchange jewellery you no longer want. First is our standard returns policy. If you return an unwanted item, unused and in original condition within 30 days, you will receive a refund of the full price you paid at purchase. This excludes intimate products which we cannot accept as returns, but can buy back at the metal price. Alternatively, you can sell back or exchange any product with us at any time, at the current market rate less our transaction fee.

How can I be sure the metal used in 7879 jewellery is pure and of the highest quality?

All our jewellery is officially hallmarked by the Assay office with the full traditional UK marks confirming our purity levels and quality. Every item also comes with a unique authenticity certificate identifying each product. Please note, laser engravings sometimes leave a dark halo around the marks. This can easily be removed by rubbing with a cloth or your finger.

How to create a return

To create a return, please go to ‘My Account’ and click ‘Create a return’. You will then be connected to a member of our 7879 concierge service team who will start your refund process. Please note, delivery costs paid towards the original order will not be refunded. The good news is that you can sell back your item to us at any point after the returns window has closed for the metal value of that time minus our small fee. Your purchase must be unused and in the same new condition as when you received it. Items showing damage or use will not be refunded - however, you can sell them back to us in any condition.

Why does 7879 not include diamonds in its designs?

Since we encourage you to reimagine your jewellery as an investment, we designed our jewellery to be the ideal liquid asset that you can sell or exchange with ease. Each gemstone is unique so there is always an element of subjectivity when it comes to establishing a gemstone's value. On the other hand, gold and platinum are rare, naturally occurring elements whose market values are objective and easy to track. By keeping our materials pure and simple, the value of your jewellery remains transparent.

What happens if I damage my jewellery?

Damage, general wear or breakages will not reduce the sell back price of your item as the precious metal will always retain intrinsic value via its weight. 7879 offers a lifetime warranty period for any items that experience damage. In addition, items can also be sold back at any time and in any quality for cash based on the current metal value minus a 10% fee.

When can I expect to receive an order?

Orders placed before 2pm, for items that are in stock are shipped the same day. Most orders will arrive within 5 days after purchase. For orders placed with ‘Made to Order’, please allow approximately 3 - 8 weeks for delivery from date of purchase. All orders can be tracked in ‘Orders’ tab under ‘My Account’

How do I track my Order?

All orders can be tracked in ‘Orders’ tab under ‘My Account’

How are 7879 items priced?

Typically, the price of jewellery is only somewhat related to the value of its constituent metal, and more likely to reflect the prestige of the brand selling it. We use the current market price of gold and platinum to decide our prices. Because our materials are pure, we can determine the price based on the weight of the piece. We add a transparent craftsmanship fee on top of the platinum or gold value but charge no other markups or hidden costs. You’re likely to see slightly different prices for our products each time you visit. Once you add an item to your shopping cart, the price remains fixed for 15 minutes while you complete your purchase.

Frequently Asked Questions

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