Shipping policy

Standard orders 

All orders are shipped and are only fully insured if bought with Shipping Protection. The cost of shipping depends on the destination and is clearly stated at checkout.

We deliver to most countries; additional shipping charges may apply. Please note that deliveries may be subject to additional customs duties and service fees (in addition to shipping costs paid at checkout). These are the customer's responsibility to pay - 7879 is unable to reimburse you for these costs. We advise contacting your local customs office for more information - costs vary from country to country. 

Custom Made For You orders

Most Made for You items are created within 1-2 weeks, but chains can take up to 6 weeks. Once finished, your jewellery is sent to the UK Assay Office for certification and hallmarking before making its way to you. You’ll find estimated delivery times on each product page.

Your Concierge Team will send you weekly updates and is always available for any questions.

A full status timeline is available under account > orders > view status.

What if my Custom order includes in-stock items?

In-stock items ship immediately, and we’ll send your Made for You pieces separately—at no extra cost—as soon as they’re ready.